Portfolio

Note: This portfolio only contains select clients and is not an exhaustive list.

Business Analyst at Major Airline Company in Atlanta

• Cloud Migration project using Agile process, transferring from Service Now to AWS.
  Managed a portfolio consisting of different areas– Configuration Management Processes, Migrate Event Management Processes, Application Service Mapping, and others.
• Provided Agile training to all teams.
• Work closely with project managers, designers, programmers, and serve as subject matter expert to gather source materials, develop a documentation plan and create technical documentation as part of a formal product launch process.
• Write, edit, and format documentation that is appropriate for the functionality of the software.
  Create and maintain training documents for the education and training of internal and external customers. Training documents include manuals, handouts, and training scripts.
• Created deliverables for mobile applications, meter data management, financial services, document imaging, and web portals.

Proposal for GADCSS

Requested a self-paced e-learning for their team of case workers centered around effective communication. 

They want employees to be able to:

• • Demonstrate knowledge of different communication styles
• • Engage with different audiences (other divisions within the organization and stakeholders) 
• • Display diplomacy and tact when communicating in difficult situations

Storyboard Template for eLearning_.pptxDownload

Hardware SOP Writing

• Write technical assessments, standard operating procedures, training program elements, and troubleshooting guides.
• Participated in the organizational development process by enhancing materials to meet government standards.
• Develop learning materials and participate in training.

User Experience Re-Design

• Improved the design of products through UX process by planning projects, defining milestones, assessing risks, and ensure projects met deadlines using Agile process.
• Work closely with Engineering and Product Managers cross-functional partners.
• Serve as a critical partner on research specific programs to help UX Researchers run studies and consolidate research findings to improve the product experience.
• Identified opportunities to scale research operations by building and promoting repeatable processes, playbooks, infrastructure, and best practices.

TWUniversitySoupKitchenUXDesign.pdfDownload

UX Boot Camp training designed for an Organizational ReDesign. Organization modified their structure that required a department wide training in user experience.

• Enhance User-Centered Design Skills – Equip students with the ability to create intuitive, accessible, and user-friendly digital experiences by applying UX principles, research methods, and design thinking.
• Develop Proficiency in UX Tools & Techniques – Introduce industry-standard tools (e.g., Figma, Adobe XD) and usability testing methods to analyze user behavior, improve interfaces, and iterate on designs.
• Bridge Theory and Real-World Application – Teach students how to apply UX strategies in various industries, from tech to education, ensuring they can design solutions that meet both user needs and business goals.

Career Development Training Package

• The purpose of this training is to reduce the amount of rejection responses from employers by increasing rhetorical habits with each resume submission.
• This training would benefit those who are seeking positions within varying fields but have little to no success.
• A rhetorician must appeal to their audience in order to win their attention and job seekers should actively do this when applying.
• Those who are seeking employment tend to send blanket resumes without actively seeking the best ways to present information to their audience.

1700752380693-3Download

Course Development

• Develop a guide to alternative methods to teaching Rhetoric and Composition.
• Participants must learn how to conduct research, argue, and compose multimodal deliverables.
• Develop learning materials and participate in training.

5 Rhetoric & Composition Handbook copy.pdfDownload

ECU Writing Center

• Goal: Optimize the website used for the University Writing Center
• Conduct usability studies.
• Comparative studies utilizing writing centers of other universities and schools.
  
  **Below is the draft of project plan.

DRAFT_Module1_Team-We-McCan-Do-It.docxDownload

Learning & Development / Technical Writing: Utilities

• Developed deliverables on iOs, Payments, Balancing Management, Capital Credits, Guarantor Management, Financial Statements Analysis, and Fixed Assets Management.
• Facilitated the knowledge transfer process.
• Established the content and style guide.
• Co-Editor (1 of 2) for knowledge transfer project.